Cash on Delivery (COD) Advance & Return Charges
To verify order legitimacy and address accuracy, all Cash on Delivery (COD) orders require a nominal confirmation advance (₹100) paid online at checkout. This amount is fully deducted and adjusted against the remaining cash balance you pay to the courier partner upon parcel delivery.
Non-Refundable Return Charges: In the event that a COD order is cancelled after dispatch, rejected/refused upon delivery, or returned back to origin (RTO) due to customer refusal, absence, or incorrect contact details, this advance amount (₹100) will NOT be refunded. It is retained to offset courier reverse shipping, packaging, and handling costs incurred.
Note: If the return is due to damaged packaging, transit breakage, leakage, or an incorrect item sent by us, you will receive a 100% full refund (including the advance deposit) or a free priority replacement.
Eligible Issues
We accept return or replacement requests for incorrect items, damaged packages, tampered products, or significant quality concerns reported within 7 days of delivery.
Non-Returnable Items
For hygiene and food-safety reasons, opened consumables and products purchased during certain clearance promotions may not be eligible unless damaged or defective.
How to Request Help
Email hello@chachaboocha.com with your order number, issue details, and clear photos of the package or item.
Refunds
Approved refunds are processed back to the original payment method. Timelines depend on your payment provider, but usually appear within 5 to 10 business days.
Replacements
Where possible, we may offer a replacement product instead of a refund to resolve the issue faster.